大概率是电脑硬件或操作系统不满足安装要求。可以核对一下：

Hardware

Programming device or PC with Pentium III min. 1 GHz (> 1 GHz recommended)

Work memory 2 GB (recommended 4 GB)

Screen resolution 1024 × 768 pixels, 16-bit color depth

Free hard disk memory: > 5 GB

Software

Microsoft Internet Explorer V6.0 or higher

64-bit operating systems:

Microsoft Windows 7 Professional SP1

Microsoft Windows 7 Ultimate SP1

Microsoft Windows 7 Enterprise SP1 (standard installation)

Microsoft Windows 10 Pro, from Version 1709

Microsoft Windows 10 Enterprise, from Version 1709

Microsoft Windows 10 Enterprise 2016 LTSB (OS Build 14393)

Microsoft Windows Server 2016

Microsoft Windows Server 2019

Notes relating to operating systems:

All STARTER versions following STARTER V5.4 HF2 will no longer support Windows 7.